Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICES OF THE WEBSITE: https://traiders.io

BY CLICKING ON THE CHECK BOX OR BY AGREEING TO USE TRAIDERS SERVICES, YOU UNEQUIVOCALLY AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH IT, YOU SHOULD REFRAIN FROM CONTINUING.

I.- WHO ARE WE?

Traiders was born within TRAIDERS TECHNOLOGY S.L., a company specialized in artificial intelligence (AI) solutions for the investment sector. Traiders is a trading platform designed for users to create and automate investment strategies without the need for advanced programming skills.

The main feature of Traiders is an AI assistant that allows easy setup of automations, including strategy creation and backtesting execution. The assistant works both reactively to respond to trading queries and proactively to send relevant recommendations and updates.

It integrates with different systems, offering an easy-to-use interface and supporting multiple data sources.

II.- WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The personal data provided by you will be processed by TRAIDERS TECHNOLOGY S.L, with B22454250, registered office at Avenida del Tomillar Nº23A, Torrelodones, 28250 (Madrid) and e-mail [email protected] through the services provided through Traiders.

III.- SCOPE OF APPLICATION.

The purpose of this Privacy Policy is to regulate the processing of data that is carried out on the data of users of the Traiders platform. Therefore, it applies to all users who browse and use the website and the services offered by Traiders, request information through any channel provided for this purpose (email, form, phone, etc.), register and sign up for newsletters and / or interact with us.

It is also applicable to customers, suppliers and other related figures in their relations with the services offered by Traiders.

The Interested Party declares to have previously read and understood this Privacy Policy, and voluntarily accepts it, without reservation, and exempts TRAIDERS from any misuse that may be made of the information sent through this Privacy Policy.

IV.- WHERE DO WE OBTAIN YOUR PERSONAL DATA?

We collect your data through different channels:

Information provided by you

We process personal information provided by you through the channels created for this purpose, such as contact form provided on the web, email, phone, WhatsApp, or interact with us through social networks or share our content. We also collect information when you participate in marketing campaigns, subscribe to newsletters, request demo Traiders or in satisfaction surveys. We also process your data when you wish to join our TRAIDERS team by sending us your application through the channel provided for this purpose.

Information gathered by traiders

We and our third-party service providers, such as analytics, social media and advertising partners, may use technologies that automatically (or passively) collect certain information when a user interacts online on the Traiders platform. We also use cookies, for this, please review our "Cookie Policy".

V.- WHAT TYPE OF INFORMATION WE COLLECT?

We process the following information from you:

Identification and contact information such as name, username, email address, address and zip code, phone number and other data voluntarily provided through interactions with the virtual assistant or, necessary for the user profile.
User management to provide services on Traiders.
Any content produced and shared by the user on our websites, applications or social media pages.
Information about your use and navigation on Traiders. We automatically record data about the user's interaction with our virtual agent, such as talk times, queries and IP address.
Contact details and personal and professional information for when you submit your application for a job vacancy.
Chatbot. Conversations with the virtual assistant may be stored to improve the quality of service and tailor responses to the user's needs. This information will be pseudonymized prior to processing.
Assistant content. When you use Traiders services, we collect Information that you have included in the assistant, as well as the input you enter. You are required to anonymize all information you share through Traiders. However, we may use this anonymized data to improve the performance and functionality of AI performance.

VI.- FOR WHAT PURPOSE AND ON WHAT LEGAL BASIS DO WE PROCESS YOUR PERSONAL DATA?

At Traiders, we undertake to process your personal data in accordance with the provisions of the applicable regulations and, in particular for the following purposes:

Manage queries, claims, incidents and / or suggestions: Your data will be processed by us for the purpose of administratively managing queries, claims, incidents and/or suggestions sent through the corresponding channel (email, telephone, chat, WhatsApp, etc).
Request for demo Traiders: Capture and registration of the user's request in Traiders in order to give access to the requested demo.
Newsletter: Your personal data will be processed in order to send you information of interest about Traiders services.
Commercial communications: Your personal data will be processed in order to send you, through printed, electronic and telephone means, advertising related to TRAIDERS products. Therefore, it will determine those offers and news that may be more interesting for you.
Data collected through the web: The purpose of collecting this type of data is to provide you with a better experience when using the website.
Candidate management: We collect personal and professional information, which you provide to us through the corresponding channel, in order to treat potential candidates.

The legal basis for the processing of your data for the aforementioned purposes is the consent you have given us according to the specific purposes and pursuant to the provisions of art. 6.1 a) of the GDPR. Your personal data will be kept for this purpose until you revoke your consent.

Management of customer data Traiders: Personal data will be processed in order to provide the service and / or product contracted or offered, it is necessary to provide certain personal information.
Management of service providers: Traiders will process personal data of its suppliers for the purpose strictly for the execution of the contract.

The legal basis for the aforementioned purposes is for the performance of a contract to which the data subject is a party under the provisions of art. 6.1 b) of the General Data Protection Regulation (hereinafter "GDPR").

Data management for compliance with legal and regulatory obligations: All data controllers are subject to the laws of the countries in which they operate, and are obliged to comply with them. These obligations include the provision, in certain circumstances, of personal data to judicial bodies, regulatory or supervisory bodies and law enforcement agencies.

The legal basis for the processing of your data for the aforementioned purposes is the fulfillment of legal obligations applicable to the data controller, pursuant to the provisions of art. 6.1 c) of the GDPR.

Satisfaction surveys: We inform you that we can treat your data to conduct surveys in order to know the interests and obtain information through Social Networks about the perception of our brand or our products.
Quality control management: We inform you that we record interactions with us for quality control.

The legal basis for the processing of your data for the aforementioned purposes is the legitimate interest applicable to the data controller, pursuant to the provisions of art. 6.1 d) of the GDPR.

VII.- HOW LONG WILL WE KEEP YOUR DATA?

Your personal data will be kept for the time necessary to fulfill the aforementioned purposes. In any case, we limit access to your data only to those persons who need to use it for the performance of their duties. The period of conservation of the information processed is based on business needs, so when they are unnecessary, they will be kept properly blocked for the sole purpose of meeting the responsibilities of any kind that may arise.

Purposes related to the consent given: The data will be kept until the consent is revoked by the interested party and, at the most, for a period of four years after the express consent was obtained.
Purposes related to the execution of a contract: The retention period for the management of any contractual obligation we have with you, we will retain such data for the duration of the contract and for ten years thereafter, in order to respond to possible queries or subsequent claims.
Purposes related to the fulfillment of legal obligations: Certain information must be kept for the periods required by the specific regulations that may apply (tax, commercial, responsibilities, etc.).
Purposes related to legitimate interest: Certain information must be kept for the periods necessary to fulfill TRAIDERS's interest in the use of Traiders.

VIII.- TO WHICH RECIPIENTS WILL YOUR PERSONAL DATA BE COMMUNICATED?

Your data will not be communicated to third parties, unless expressly authorized or, in legally admissible cases, information will be provided to the Public Authorities such as: to the Tax Authorities, for the fulfillment of tax obligations; to the competent Administrations, State Security Forces and Corps, Judges and Courts and to the Spanish Data Protection Agency, in compliance with legal obligations of the Data Controllers or in the case of conflicts related to consumer rights, data protection rights, intellectual or industrial property rights, or any other protected goods and/or rights. As well as to financial entities for the management of collections and payments.

Similarly, some entities subcontracted by TRAIDERS may have access to personal data and information as processors or sub-processors in order to provide us with the service required by Traiders. These service providers sign a contract that obliges them to use your personal information only for the provision of the services described in this policy.

IX.- WHAT INFORMATION SECURITY MEASURES DO WE IMPLEMENT?

In Traiders we guarantee the proper use of information, and in particular, the full confidentiality of personal data contained in our system, as well as full compliance with the obligations regarding the protection of personal data.

We have the necessary technical and organizational security measures to ensure the security of your personal data and prevent its alteration, loss and treatment and / or unauthorized access, given the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or the physical or natural environment. As well as the division of environments into physical and isolated segments to limit the scope of an attack and contain possible security breaches, thus improving the overall security of the system.

In addition, we have processes for assessing the security of a computer system or network by simulating attacks to identify and correct vulnerabilities before they can be exploited by malicious attackers.

We have cloud providers certified in Quality and information security (SOC-2, 27001, ENS), with compliance with high standards of quality and information security in their operations and services.

X.- WHAT ARE YOUR DATA PROTECTION RIGHTS?

TRAIDERS informs Traiders users that they may exercise their rights of access, rectification, limitation, suppression, portability and opposition to the processing of their personal data before the Data Controller, as well as the withdrawal of the consent given by sending an email to [email protected] or a letter to the following address: Avenida del Tomillar Nº23A, Torrelodones, 28250 (Madrid).

10.1. What are your rights as a an interested party?

Right of Access: This is the user's right to obtain information about his or her specific personal data and the processing that has been or will be carried out, as well as the information available about the origin of said data and the communications made or planned for said data.
Right of Rectification: This is the right of the data subject to have data that proves to be inaccurate or incomplete modified.
Right to the Limitation of processing: This is the right to limit the purposes of the processing originally foreseen by the data controller.
Right of Deletion: The right to delete the user's personal data, except as provided for in the RGPD itself or in other applicable regulations that determine the mandatory nature of the conservation of these, in time and form.
Right of portability: the right to receive the personal data that the user, has provided, in a structured, commonly used and machine-readable format, and to transmit them to another responsible.
Right of Opposition: The right of the user not to carry out the processing of their personal data or cease the processing of the same by the platform.

10.2. How to exercise your rights?

Depending on the type of information we process about you, you may contact TRAIDERS by e-mail: [email protected]. The exercise of your rights will be completely free of charge.

The opposition to a certain purpose or the revocation of the consents granted will not affect the use you can make of the website, nor the lawfulness of the processing prior to the opposition or revocation of consent.

The consents granted may be revoked by sending an email to: [email protected]

Finally, if you consider that you have not obtained satisfaction in the exercise of your rights or you are not satisfied with the processing of your personal data, you can file a complaint with the Competent Authority on data protection.

XI.- INFORMATION ON THE USE OF IA.

11.1. Information of interest.

As a Traiders user or customer, you are aware that implementing the AI-powered virtual agent will improve your or your customers' efficiency and user experience by meeting Traiders' natural language processing (NLP) requirements for scalability, integration, personalization and support services.

Traiders provides integration with existing systems in your company such as CRM, ERP and others, using robust security measures. In addition, you should know that the implementation of the Traiders virtual agent will require adequate training of your team, so that users understand how to interact with the virtual agent.

11.2. Purpose of AI processing.

The information entered in Traiders and, specifically in the virtual assistant will not be shared with third parties and it will be the customer who trains his virtual assistant by interacting with it.

The objective of data processing through AI is to develop a virtual assistant to meet the needs required by the client of Traiders, such as:

Assistance in the creation and optimization of trading strategies: Helping users to design, test and improve investment strategies, allowing customization according to their preferences and objectives.
Real-time market analysis: Providing real-time data and analysis on relevant trends and events, integrating information from various sources for informed investment decisions.
Automation of trading processes: Implement strategy execution and monitoring processes without constant intervention, optimizing operational efficiency and proactively managing risks.
Recommendations based on historical data and predictions: Use historical data and predictive models to provide trading recommendations tailored to the user's profile and risk tolerance.
Risk management support: Implement automated security measures to protect the user's portfolio in scenarios of high volatility or sudden changes in the market.

11.3. Ethic code in AI

You, as a client of processing in Traiders and, as a user, expressly undertake at this time to comply with the following measures:

Delete personal data in documents: Replace or remove names, email addresses, phone numbers, and other personal data from documents that are shared across data sets.
Prohibition of sharing sensitive information.
Use AI exclusively for lawful purposes that respect the dignity of users.
Likewise, it is committed to using AI in a transparent and ethical manner, ensuring that all automated decisions are made in accordance with the principles of fairness and non-discrimination. Although AI may provide automatic recommendations or responses, TRAIDERS is not responsible for the results derived from its use when users do not follow the instructions provided or misuse the system.

Last update: May 2025